With 91% of on-line adults regularly using social media, it is no longer something which any business can afford to ignore. Society is changing and with this growing online lifestyle comes new expectations of different things from companies and brands. We are getting smarter when it comes to the commercial world and with that comes a paradigm shift in marketing strategies. The focus is now more on connecting with clients on a social level and much less about the sales pitch. The easy fact is people don’t want to be sold to, so, just how do we use social media to sell, while not selling?
The Top Players In Social Media
Facebook is usually the first thing that comes to mind when we think of social media, which is not surprising as it still holds the top spot with over 1 billion active users. With that much influence and reach, Facebook is an evident choice for any small business. Even land estate advertising firms are making its way to Facebook.
It is a common misconception that the majority of Facebook users are tenagers and people in their early 20's; however as of August 2012, the age group that experienced the best increase on Facebook was 25-34 year olds, meaning that now 67% of users are over 25. As social media is progressing and the ‘digital natives’ are getting older, a large part of your target market are regularly utilising social media.
The key to Facebook success is sharing content that is concise and consistent with the focus on the client, not the company. What you may share on Facebook must be interesting enough for followers to like, share and comment on it.
It is essential to time your posts very carefully, to find that balance between not posting enough and spamming your followers. One feature that Facebook provides for pages is the ability to schedule posts, enabling you to set up your posts for the day, week or month in advance and have them go out at the exact times that you pre-determine. Over time it will become clearer which posts and at what frequency are best for the business and following, however as a basic guideline, posts must be at least one per day and no more than one every three hours.
Twitter is the second biggest social network and is completely different to any of the others. Traffic moves much more swiftly on Twitter and the articles are restricted to 140 characters or less. Twitter requires you to be a lot more active with posting tweets and connecting with other users than other networks. A fair frequency for posting on Twitter will be between eight and ten per day.
The important thing to remember when sending out tweets is that the content shared must provide value to the readers. You’re fighting for your follower’s awareness against the hundreds or thousands of other users that they are following. The traffic on the home page moves quickly, so in order to stand out a tweet needs to be as sharable as possible. Try thinking about a tweet like a headline, it should be concise, innovative and grab the reader’s eyes. Utilizing hashtags and including other users within your tweets will also help to enhance its sharability.
Using tools such as TweetDeck, Tweetspinner or even Hootsuit that help to schedule your Twitter activity is an excellent way to reduce the time you need to actually spend on Twitter. These tools work as a great assistant but you should still keep an eye on yours and others activity to make sure that everything runs smoothly and no opportunities are missed.
LinkedIn is known as the ‘professional network’, making it particularly useful for B2B marketing and networking. LinkedIn offers company pages, through which you can post present vacancies and share up-dates. A company page should be concise and professional with information about the business, what you do/sell, a link to the website and contact information.
While the firm page is a fantastic feature, the best way to maximise LinkedIn is through your personal, professional profile. Social media is creating a more personable business world and people are more inclined to connect with someone who works for the company, rather than with the company page. Bearing this in mind be sure to have a clear headshot as your profile picture, keep your status updates related to your professional life and industry and try to make sure your profile is 100% complete.
Google+
Google+ is usually overlooked as it is not really a ‘big player’ in the world of online social media, however Google+ provides great benefits for SEO and search engine traffic. Google+ is greatly integrated with Google’s other goods, such as Gmail, Google Docs, Google Maps and of course Google Search Engines.
Google+ Local Pages have also been introduced in place of Google Places and are being integrated to Google Search, Google Maps, and Google Mobile. This change means it’s now even more important for your business to have a verified Google+ page. More information about these changes and the actions that you may need to take can be found on Google’s support page for business owners.
Google have also recently launched a Social Search Engine called Search Plus Your World in the US, which is in Australia quickly.
Pinterest is now the third most popular network after Facebook and Twitter, having gained momentum quickly since its launch in March 2010. This social pin board allows users to share images in collections and categories.
Pinterest has recently announced, on November 14th 2012, that they now have separate Terms of Service for businesses, helping to guide business owners on how to use Pinterest. These new terms are in line with the intro of their new business accounts, which offer new features specified to business needs such as a ‘verification badge’ to confirm your website, new buttons as well as widgets to help integrate your Pinterest page with your website and access to forthcoming features yet to be announced.
Instagram is an excellent tool for giving your business greater visibility online and better engaging with the community. This visual platform ties in well with both Facebook and also Twitter and is an excellent place to share photos of your items, what is happening behind the scenes, interactions with the community, sneak peeks and so forth. A lot of businesses have had great success using Instagram, due to its simplicity and popularity.
Which Networks Should I Utilize For My Business?
Which networks you decide to use in your business marketing strategy will depend on the type of business you are running. It’s important to look at your target audience and what networks they are engaging with, as this will enable you to decide which networks should be prioritised.
A Facebook page should be the foundation of any social marketing strategy, regardless of your business type people now turn to Facebook just as they do for Google to locate a local product or service provider.
Make it Work
Once you have chosen which networks to utilize and have set up your accounts, there are three simple ways to follow to improve the response your business profile receives…
Involve Your Followers - This is the golden rule of social media, to be social. Small businesses hold an advantage here, as they are capable of being more personable and connect straight with their followers on-line.
Have A Strategy - Social Media marketing is serious business and should be treated as such. Take the time to analyse how people do and will see your business and how certain messages will be received as well as interoperated.
Have Patience - Social media is not a quick fix. It takes time to see the results, but if you are patient and have a strong strategy in place, the results will be really worth the wait.
Do I Still Need A Website If My Business Uses Social Media?
A business website is an essential component of a strong and effective online presence. Your business website should be thought of as the online hub, central to all other social media, advertising and email marketing efforts. There are many clever ways that we can make your website integrate with all of your online requirements.
To learn more, see Icreate Solutions.
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